Customer Services > Privacy Policy

Privacy Policy

Vetsend.co.uk is a website belonging to Onlinepets B.V. Our business address is Emmerblok 1, 4751 XE Oud Gastel, the Netherlands.

Our mailing address is Emmerblok 1, 4751 XE Oud Gastel, the Netherlands.

We are registered with the Chamber of Commerce under number 50209981 and our VAT number is GB 231 3058 50.

Every time you visit our website, our web server will automatically recognise your domain name only, not your e-mail address. When you visit our website, we will save your e-mail address if you communicate this to us.

This information is used to improve the contents of our website. The information is only used internally and is not passed on to other organisations for commercial purposes.

In addition, we store your personal data in order to handle your order in the correct manner. This information is only used internally and is not passed on to other organisations for commercial purposes.

This site uses cookies in order to improve the content of our website. A cookie is a small file that is sent by an Internet server and installs itself on the hard drive of your computer. This file keeps track of the pages visited and contains a number of details about this visit.

We have no partnerships or special relationships with third parties on the Internet.

If we transfer or receive your details on our website, we will always use the coding technologies that are recognised as common standards within the IT sector. In the event that we receive or transfer specific critical information, such as financial information or health information for example, we use a secure server. You will be notified of this via a window that is displayed on our site (pop-up). We have introduced the necessary security measures to prevent the loss or illegitimate use of information, or changes to information that we receive on our site.

How can you contact us about our privacy policy?

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If you want to respond to our privacy policy, you can contact us

  • Via e-mail: contact@vetsend.co.uk
  • By phone: +44 (0) 20 3191 8322 (mon-fri 8am - 4pm)
  • By letter: Emmerblok 1, 4751 XE Oud Gastel, The Netherlands

About email communication

If you wish to stop receiving emails from our company in future, please contact us at the above address.

About postal communication

If you inform us of your postal address via the Internet, you will only receive the information that you have requested at the address that you have submitted.

About telephone communication

If you let us know your phone number via the Internet, our company will only contact you by telephone if this is necessary in order to inform you about the orders that you have placed online.

Our company may use consumer information for new purposes that are not yet provided for in our privacy policy. In the event that this occurs, we will contact you before using your details for these new purposes, in order to inform you of the changes to our regulations for personal data protection and to give you the opportunity to refuse to participate.

Upon request, we grant individual visitors of our website access to all information that we keep track of. Personal information that we save can be found in your private account on our website. If you would like for this information to be removed and deleted then please send an email to our customer service team: customer-service@vetsend.co.uk.

Upon request, we will provide visitors to our site the opportunity to correct any incorrect information that we store about them. If you wish to correct your personal details, please contact us at the above-mentioned address.

If you believe that our site is not operating in accordance with our privacy policy, please contact our company at the above address.

Additional information about our Privacy Policy

Personal details

Onlinepets B.V. respects the privacy of the online visitors to the website www.vetsend.co.uk. Privacy, security, discretion and complete customer-satisfaction are the key concepts that Onlinepets B.V. represents. The information that you provide us with shall be treated as strictly confidential and is protected under the General Data Protection Regulation (GDPR). We will never pass on your details to third parties.

Customer account

You can access and/or change the details in your account at all times. If you no longer wish to use your account, please contact us and we will deactivate your account and delete your details.

Newsletter

We only use your email address for sending you (personalised) newsletters if you have granted us permission to do so. You may grant permission in two different ways: by filling in your email address in the footer of our website and click on “sign up”, or by ticking the “subscribe to our newsletter” box while placing an order. After applying for our newsletter, we will process your email address in a confidential manner and will not issue your email address to third parties. . If you encounter any difficulties with unsubscribing from our newsletter, then please send an email to newsletter@e.onlinepets.com.

We reserve the right to make changes to the privacy statement. Should you have any further questions about our Privacy Policy, please contact our customer service team.

Edition number: 1.0 Last modified on 24-05-2018.






Vetsend uses cookies which enables us to help you in a better and more personal way. These cookies allow us and external parties to follow your internet behaviour. Furthermore, this enables us to show you personalised advertisements, a better functioning website and creates the opportunity for you to share information on social media. By continuing on our website, you will agree to these terms. Read more Close