Contact Us

Returns Form

Please fill in the form below if you want to return (part of) your order after which you will receive an email with follow-up instructions. We aim to process your request within 24 hours (on working days).

- Customer Service

Please provide your order number (if applicable) so that our Customer Service team can answer your questions efficiently.
You can find your order number in the confirmation email or on your account.


* Required fields


8am to 4pm (Monday - Friday)

Company Information

Onlinepets B.V.
Emmerblok 1
4751 XE Oud Gastel
the Netherlands
Tel: 0044 (0) 33 0818 0862
Registered in: the Netherlands
Registration Number: 50209981
VAT Number: GB 231 3058 50