Deliveries within the UK are made by Yodel. When you order before 5pm on a working day, we will ship your parcel the next day. We only ship our products on business days. Once your parcel has been dispatched from our warehouse, you will receive an email that includes a tracking link, allowing you to track your order as it is on its way to you.
After your parcel has shipped, it generally takes around 3 working days for your order to be delivered.
Normally, we do not split up items in one order but dispatch it once it is complete. If one or more items have an extraordinarily long delivery time, we will split the order into two shipments. If this is the case we will inform you about the order being dispatched in separate shipments. Please note that we only ship to the mainland of the UK.
Delivery during Bank Holidays
Please allow for extra time during bank holidays. Orders placed on the following dates will be processed as follows:
7th of April 2023
|Orders placed after 5pm on Thursday the 6th of April will be processed on the 9th of April|
10 & 11 April 2023
|Orders placed after 5pm on Saturday the 9th of April will be processed on the 12th of April|
27th April 2023
|Orders placed after 5PM on Tuesday the 26th of April will be processed on the 28th of April|
18th of May 2023
|Orders placed after 5Pm on Wednesday the 17th of May will be processed on the 19th of May|
|Spring Bank Holiday
29th of May 2023
|Orders placed after 5PM on Wednesday the 28th of May will be processed on the 3oth of May|
28th & 29th of May 2023
|Orders placed after 5PM on Saturday the 27th of May will be processed on the 30th of May|
|Summer Bank Holiday (SCT)
7th of August 2023
|Orders placed after 5PM on Friday the 4th of August will be processed on the 8th of August|
|Summer Bank Holiday
28th of August 2023
|Orders placed after 5PM on Friday the 25th of August will be processed on the 29th of August|
|Christmas & Boxing Day (substitute days)
25-27 December 2023
|Orders placed after 5PM on Tuesday the 24th of December will be processed on the 28th of December|
|New Year’s Eve
31 December 2023 &
1 January 2024
|Orders placed after 1PM on Saturday the 30th of December will be processed on the 2nd of January.|
*Please note: These dates are bank holidays in The Netherlands, during which our office and warehouse will be closed.
**Please take into account that our carrier service may suffer unexpected delays around the holidays due to high parcel volumes and weather.
Delivery to Address
Deliveries within the UK are made by Yodel to the provided delivery address. We will ship your products the next day when you place your order before 5pm on a business day. We only ship our products on Monday till Friday. Yodel delivers parcels from 9am to 5pm on Monday to Saturday and you will receive an email from Yodel with the expected time and date of delivery.
If you were not at home during the first delivery attempt, Yodel will make 2 more delivery attempts at another time. They will leave a card in the mailbox with the information of the next scheduled delivery moment. If you are not able to be at home during the next delivery attempt, you may also have the parcel delivered to a alternate address.
Please note: We do not ship to Northern Ireland
Please note: It is not possible to have your parcel delivered to a PO Box.
Yodel offers you the possibility to change your delivery address after a first, unsuccessful delivery attempt.
Tracking a Delivery
After checkout, you will receive an email with all of the necessary details and a summary of your order. Once your parcel has been dispatched, you will receive a second email with a Yodel tracking link, which will allow you to track your order from the moment it leaves our warehouse until it reaches your front door. Finally, Yodel will send you an email or text message on the day of delivery with an indication of the time at which your parcel will be delivered.
What happens if the tracking link shows the parcel has been delivered but I cannot find it?
First of all, make sure the driver did not leave a note stating that your parcel has been delivered elsewhere (such as at your neighbours). If this is not the case, please contact our customer service team.
Orders have a delivery charge of £ 4.50 incl. VAT.
Orders shipped to Scotland are subject to an additional charge of 4 pounds.
*UK Mainland Only – Remote Area Surcharges apply.