Service & Support
Find all the information about how to get in touch here.
Contact Vetsend
You can reach our customer service team by telephone on workdays from 8am until 4pm for information regarding your order, payment or delivery. You can also contact our customer service team for more information about certain products, or if you wish to cancel or return (part of your) order.
To contact our customer service team by telephone (Monday through Friday), please call:
Vetsend Customer Services: +44 (0) 33 0818 0862
Veterinary Advice
You can contact our veterinarian during workdays for elaborate product information, general advice or information about ailments. Please call our customer service team and they will transfer your call, or email our veterinarian at veterinarian@vetsend.co.uk.
Bank Holidays
You can reach Vetsend on workdays year-round. However, Vetsend is closed for holidays on the following dates. For more information regarding the processing of your order on these dates, please take a look at our bank holiday delivery overview.
Delivery during Bank Holidays
Please allow for extra time during bank holidays. Orders placed on the following dates will be processed as follows:
| Date | Order Processing |
|---|---|
| Good Friday 7th of April 2023 |
Orders placed after 5pm on Thursday the 6th of April will be processed on the 9th of April |
| Easter 10 & 11 April 2023 |
Orders placed after 5pm on Saturday the 9th of April will be processed on the 12th of April |
| Kingsday (NL)* 27th April 2023 |
Orders placed after 5PM on Tuesday the 26th of April will be processed on the 28th of April |
| Ascension Day* 18th of May 2023 |
Orders placed after 5Pm on Wednesday the 17th of May will be processed on the 19th of May |
| Spring Bank Holiday 29th of May 2023 |
Orders placed after 5PM on Wednestday the 28th of May will be processed on the 3oth of May |
| Whitsun* 28th & 29th of May 2023 |
Orders placed after 5PM on Saturday the 27th of May will be processed on the 30th of May |
| Summer Bank Holiday 27th of August 2023 |
Orders placed after 5PM on Sunday the 28th of August will be processed on the 30th of August |
| Christmas & Boxing Day (substitute days) 25-27 December 2023 |
Orders placed after 5PM on Tuesday the 24th of December will be processed on the 28th of December |
| New Year’s Eve 31 December 2023 & 1 January 2024 |
Orders placed after 1PM on Saturday the 30th of December will be processed on the 2nd of January. |
*Please note: These dates are bank holidays in The Netherlands, during which our office and warehouse will be closed.
Business Details
Address
Onlinepets B.V.
Emmerblok 1
4751 XE Oud Gastel
The Netherlands
Registered in: the Netherlands
Registration Number: 50209981
VAT Number: GB 231 3058 50
