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Service & Support

Find all the information about how to get in touch here.

Due to unexpected busy times, we are currently less accessible by phone. We are best reached by phone between 09:00 – 12:30 and 18:00 – 21:00.

Contact Vetsend

You can reach our customer service team by telephone on workdays from 8am until 4pm for information regarding your order, payment or delivery. You can also contact our customer service team for more information about certain products, or if you wish to cancel or return (part of your) order.

To contact our customer service team by telephone (Monday through Friday), please call:

Vetsend Customer Services: +44 (0) 33 0818 0862


Veterinary Advice

You can contact our veterinarian during workdays for elaborate product information, general advice or information about ailments. Please call our customer service team and they will transfer your call, or email our veterinarian at

Bank Holidays

* Different delivery times apply around public holidays. No orders will be processed or delivered on these days.

Please bear in mind that unpredictable delivery delays may occur at the transport companies around the holidays due to busy times.


New Year’s Day Monday 1 January 2024
Good Friday Friday 29 March 2024
Easter Monday Monday 1 April 2024
Early May Holiday Monday 6 May 2024
Springbank Holiday Monday 27 May 2024
Summer Bank Holiday Monday 26 August 2024
Christmas Day Wednesday 25 December 2024
Boxing Day Thursday 26 December 2024

Business Details


Onlinepets B.V.
Emmerblok 1
4751 XE Oud Gastel
The Netherlands

Registered in: the Netherlands
Registration Number: 50209981
VAT Number: GB 231 3058 50