Customer Services > Payment

Payment

Any and all information exchanged during the ordering process, including payment, is sent to us via a secure connection using an SSL encryption protocol. This can be seen by the closed padlock and https in your browser's address bar. The Secure Online Shopping page provides more information regarding your online security.

Payment Methods

Credit and Debit Card (MasterCard, Visa, American Express, Maestro)

Credit card companies send out bills periodically and are not deducted from your account immediately. However, Vetsend receives the credit card payment instantly, which allows your order to be processed as soon as it has been received.

To ensure the security of online payments, MasterCard, Visa and American Express use 3D Secure Technology, which requires the credit card holder to provide an additional safety code. These are called MasterCard SecureCode, Verified by Visa and American Express SafeKey, respectively.

Our Customer Service team is more than happy to help place your order via telephone, but unfortunately, payment cannot be taken over the phone.

A Vetsend account allows you to store your payment details so that you do not have to re-enter these when placing a new order. If you wish to use a different card or payment method, you can change the payment details when placing an order. All data is saved securely.

PayPal

PayPal is a simple and secure platform for making (international) payments. The platform allows you to create a digital checking account using your email address. Simply enter your email address and PayPal log in information to make payment.

Payment Confirmation

Once Vetsend receives payment, a confirmation email will be sent to you. If payment was unsuccessful, you will receive a payment reminder every two days (via email) until payment has been made. This email includes a link to the payment page with a list of different payment methods. You can choose a different form of payment at any time.

Payment Issues

Are you receiving payment reminders even though you are sure your order has been successfully paid for?

Please contact our customer service team as it could be possible that something went wrong in the payment process or the order has been processed twice. Our customer service team is ready to help you uncover and solve any issues.

What to do if your order has been denied but it has already been paid for?

If you have already made payment for your order and it has been cancelled or denied, the amount paid will automatically be refunded. This process will commence right away, but it may take up to two weeks before you receive the refund. Please contact our customer service team for more information.

Buckaroo

Buckaroo manages all of our payment traffic by communicating with bank systems and processing payments. Buckaroo has received international PCI-Standard certification from MasterCard and Visa and ensures that payments by credit card or bank transfer are handled efficiently and securely.


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