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Service & Support

Find all the information about how to get in touch here.

Due to unexpected busy times, our phone availability is limited. We are best reached by phone between 8am and 4pm, Monday through Friday.

Contact Vetsend

You can reach our customer service team by telephone or email on workdays from 8am until 4pm for information regarding your order, payment or delivery. You can also contact our customer service team for more information about certain products, or if you wish to cancel or return (part of your) order.

To contact our customer service team:

0031 850871821

E-mail

customer-service@vetsend.co.uk

Telephone number

033 0818 0862

Veterinary Advice

You can contact our veterinarian during workdays for elaborate product information, general advice or information about ailments. Please contact our veterinarian via WhatsApp (0031 850871821) or via email: veterinarian@vetsend.co.uk.

Bank Holidays

* Different delivery times apply around public holidays. No orders will be processed or delivered on these days.

Please bear in mind that unpredictable delivery delays may occur at the transport companies around the holidays due to busy times.

New Year’s Day	Wednesday 1 January 2025
Good Friday	Friday 18 April 2025
Easter Monday	Monday 21 April 2025
Early May Holiday	Monday 5 May 2025
Liberation Day Netherlands	Monday 5 May 2025
Springbank Holiday	Monday 26 May 2025
Summer Bank Holiday	Monday 25 August 2025
Christmas Day	Thursday 25 December 2025
Boxing Day	Friday 26 December 2025