Delivery Information
We are currently shipping our products 3 times a week. Look down below to see when we will ship your parcel:
- Orders made on Friday, Saturday or Sunday before 8 pm are shipped on Monday
- Orders made on Monday and Tuesday before 8 pm are shipped on Wednesday
- Orders made on Wednesday and Thursday before 8 pm are shipped on Friday
After your parcel has shipped, it generally takes around 4 working days for your order to be delivered.
Delivery times may be delayed by 1-2 weeks due to COVID-19.
Deliveries within the UK are made by Hermes. We will ship your parcel within 3 days. For more details about when we will ship your products, read the information above. Once your parcel has been dispatched from our warehouse, you will receive an email that includes a tracking link, allowing you to track your order as it is on its way to you.
Delivery Options
Delivery to Address
Deliveries within the UK are made by Hermes to the provided delivery address. We will ship your order within 3 days. Hermes delivers parcels from 9am to 5pm on Monday to Saturday and you will receive an email from Hermes with the expected time and date of delivery.
If you were not at home during the first delivery attempt, Hermes will make 2 more delivery attempts at another time. They will leave a card in the mailbox with the information of the next scheduled delivery moment. If you are not able to be at home during the next delivery attempt, you may also have the parcel delivered to a alternate address.
Please note: It is not possible to have your parcel delivered to a PO Box.
Change Delivery
Hermes offers you the possibility to change your delivery address after a first, unsuccessful delivery attempt.
Tracking a Delivery
After checkout, you will receive an email with all of the necessary details and a summary of your order. Once your parcel has been dispatched, you will receive a second email with a Hermes tracking link, which will allow you to track your order from the moment it leaves our warehouse until it reaches your front door. Finally, Hermes will send you an email or text message on the day of delivery with an indication of the time at which your parcel will be delivered.
What happens if the tracking link shows the parcel has been delivered but I cannot find it?
First of all, make sure the driver did not leave a note stating that your parcel has been delivered elsewhere (such as at your neighbours). If this is not the case, please contact our customer service team.
Delivery Charges
Orders under £59 have a delivery charge of £ 4.50 incl. VAT.
Orders over £59 qualify for free UK standard delivery*
Orders shipped to Northern Ireland or Scotland are subject to an additional charge of 4 pounds.
*UK Mainland Only - Remote Area Surcharges apply.
Delivery Times
We are currently shipping our products 3 times a week. Look down below to see when we will ship your parcel:
- Orders made on Friday, Saturday or Sunday are shipped on Monday
- Orders made on Monday and Tuesday are shipped on Wednesday
- Orders made on Wednesday and Thursday are shipped on Friday
Normally, we do not split up items in one order but dispatch it once it is complete. If one or more items have an extraordinarily long delivery time, we will split the order into two shipments. If this is the case we will inform you about the order being dispatched in separate shipments.
Delivery during Bank Holidays
Please allow for extra time during bank holidays. Orders placed on the following dates will be processed as follows:
| Date | Order Processing |
|---|---|
| New Year’s Day 1 January 2021 | Orders placed after 8pm on Thursday 31 December through Friday 1 January will be processed on Sunday 3 January** |
| Good Friday 2 April 2021 | Orders that were supposed to be delivered on 2 April will now be delivered on 6 April |
| Easter 5 April 2021 | Orders placed after 8pm on Saturday through Monday will be processed on Tuesday. |
| Kingsday (NL) 27 April 2021 | Orders placed after 8pm on Monday will be processed on Wednesday* |
| Ascension Day 13 May 2021 | Orders placed after 8pm on Wednesday will be processed on Friday* |
| Whitsun* 23-24 May 2021 | Orders placed after 8pm on Saturday through Monday will be processed on Tuesday* |
| Spring Bank Holiday 31 May 2021 | Orders placed after 8pm on Saturday through Monday will be processed on Tuesday* |
| Summer Bank Holiday 30 August 2021 | Orders that were supposed to be delivered on 30 August will now be delivered on 31 August |
| Christmas & Boxing Day (substitute days) 27-28 December 2021 | Orders that were supposed to be delivered on 27 & 28 December will now be delivered on 29 December** |
| New Year’s Day 01 January 2022 | Orders placed after 8pm on Friday will be processed on Monday 3 January** |
*Please note: These dates are bank holidays in The Netherlands, during which our office and warehouse will be closed.
**Please take into account that our carrier service may suffer unexpected delays around the holidays due to high parcel volumes and weather.