Terms & Conditions

General Terms & Conditions

Privacy Policy

When you visit Vetsend.co.uk, we place cookies on your device. This page explains what cookies are, why we use them, which cookies are stored, and how you can delete or disable them.

Thanks to cookies, you don’t need to re-enter or re-download the same information every time you return to our site. They also help us understand how you use our website, so we can improve our platform and use them for marketing purposes.

Use of Cookies on Vetsend.co.uk

When you visit Vetsend.co.uk and use the site, cookies are stored for the purposes mentioned above. Below is an overview of the different types of cookies used.

Functional Cookies

These cookies are essential for the website to function correctly. For example, they remember which products are in your shopping basket, your website settings (such as accepted cookies, language preferences, etc.), and save information like form entries.

• Privacy policy Vetsend

Analytical cookies

These cookies are used to measure certain elements on our website, such as how many visitors have visited, how many pages they view and how long they stay on these pages. This gives us insight into the use of the website, as well as improvements to it.

Conversion Linker: With Conversion Linker, Google places cookies on your device to measure conversions resulting from ads displayed on the internet. This allows us to link transactions to ads visitors have seen and/or clicked on. This helps us measure the effect of campaigns.

Flowbox: With Flowbox we integrate and display social media on our website. Flowbox places cookies on your device for this purpose. These cookies collect your behaviour and interaction on our website. In addition, the interaction with Flowbox’s social media content is measured. This enables us to see your behaviour on the website and to show you relevant (social) content that matches your interests.

• Privacy statement Flowbox

Google Analytics: With this, we measure how you use our website. We use this data to make analyses so that we can improve the website.

• Privacy policy Google

Microsoft Clarity: With “Microsoft Clarity”, we analyse where visitors click, what they choose and how they navigate our website. We record each visitor’s page views, mouse movements, mouse clicks and data entry. Based on this data, we can identify where there are “bottlenecks” on our website, which we then try to remove to make our website more user-friendly.

• Privacy Statement Microsoft Clarity

Pricetweakers: With Pricetweakers, we analyse price trends of our products compared to other providers. The cookies are used to collect performance data on products viewed and to assess how attractive our prices are. This data helps optimise our offer and pricing strategy.

• Privacy statement Pricetweakers

Sitespect: With Sitespect, we run a/b tests on the website. In addition, this tool collects data from visitors on how they use our website. We use this data to make analyses in order to improve the user-friendliness of the website.

• Privacy statement Sitespect

Use Insider: This tool allows us to display relevant products after a search. We also use Use Insider to show products in product sliders.

• Privacy statement Use Insider

Marketing cookies 

We use these cookies for marketing purposes. This way, we can show you advertisements that match your visit to our website. For example, personalised offers through partner sites and on social media.

Bing: The cookie that Bing places on your device collects information about your behaviour on our (and other) websites. This allows Bing to show relevant ads to you across the internet. Conversions (such as purchases) are measured so that we can measure the effect of Bing campaigns.

Google Ads: With this cookie, we place relevant ads in Google’s search results. It also allows us to measure that a purchase was made through an ad. We share user data with Google.

• Privacy statement Google Ads
• The use of (personal) information by Google

Google Ads Remarketing: We use Google Ads Remarketing to show personalised ads to visitors who have visited our website before. To do this, we place Google cookies on your device to collect data about pages visited and which products have been viewed. This data is used by Google to display relevant ads on other websites you visit.

Google Analytics Remarketing: With Google Analytics, we measure how you use our website so that we can display products and advertisements, on our own website and beyond, that are (possibly) relevant to you.

• Privacy statement Google Analytics Remarketing

Meta (Facebook en Instagram): It remembers which products you view on our website. We can then show you relevant ads on Facebook and Instagram. We also track whether purchases have been made through Facebook or Instagram ads.

• Privacy statement Meta

Microsoft Advertising: Allows us to see what products you are viewing and to show you relevant ads in Microsoft Advertising.

• Privacy Statement Microsoft Advertising

Sovendus: Allows us to offer you a third-party voucher after your order.

• Privacy Statement Sovendus

Use Insider: We use this to store your WebPush opt-in consent, among other things, and to optimise our search function and product recommendations for a personalised shopping experience. We also send data linked to your profile from visiting our website via Use Insider to, for example, Meta or Google Ads. This allows us to match the ads deployed via these platforms to your website behaviour. Finally, if you give extra permission for this via a double opt-in system, we can also approach you via e-mail on the basis of, among other things, your interests and purchase history.

• Privacy statement Use Insider

Delete or disable cookies

Below you will find information per internet browser on how to disable or delete cookies. Please note that this may prevent our website from working properly.

• Internet Explorer
• Chrome
• Firefox
• Safari (macOS)
• Safari (iOS)
• Edge

The following terms and conditions apply to the use of promotional codes:

• Promotional codes are valid for a limited time only, they cannot be redeemed after the expiry date.
• A promotional code cannot be redeemed on items that are unavailable.

Facebook Promotion Rules:

• The competition or promotion is controlled and owned by Vetsend (not Facebook)
• Please contact Vetsend at contact@vetsend.co.uk or through our Facebook page. You cannot contact Facebook directly regarding our promotions or competitions.
• The time period per promotion concur with the information given on Facebook
• Any and all prizes that can be won can be found on our Facebook page.
• The Vetsend team will choose a winner within one week after the competition has ended.
• To receive the prize, the winner should notify Vetsend through Facebook, using a private message, within four weeks of being elected
• Users are responsible for the content and legal liability of their messages
• The results are definitive

Additional terms and conditions specific to certain promotions and/or competitions are communicated within the description.

We reserve the right to refuse publication of product reviews based on the following content:

• Addresses or phone numbers,
• Email addresses,
• Blasphemy, swear words, rude or hurtful comments,
• Links to other websites,
• HTML-codes,
• Comments about the items availability, price or alternative purchase possibilities,
• Questions about an order,
• Advertisements, solicitations or other commercial content,
• Comments with insufficient grounds or questionable experience with the product,
• Incoherent use of the English language

When you submit a review, you automatically consent to publication in other countries.