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Terms & Conditions

This page provides (links to) all of the necessary information regarding our General Terms & Conditions, Privacy Policy and the use of cookies.

General Terms & Conditions

Privacy Policy

Promotional Codes and Facebook Promotions

The following terms and conditions apply to the use of promotional codes:

  • Promotional codes are valid for a limited time only, they cannot be redeemed after the expiry date.
  • A promotional code cannot be redeemed on items that are unavailable.

Facebook Promotion Rules:

  • The competition or promotion is controlled and owned by Vetsend (not Facebook)
  • Please contact Vetsend at contact@vetsend.co.uk or through our Facebook page. You cannot contact Facebook directly regarding our promotions or competitions.
  • The time period per promotion concur with the information given on Facebook
  • Any and all prizes that can be won can be found on our Facebook page.
  • The Vetsend team will choose a winner within one week after the competition has ended.
  • To receive the prize, the winner should notify Vetsend through Facebook, using a private message, within four weeks of being elected
  • Users are responsible for the content and legal liability of their messages
  • The results are definitive

Additional terms and conditions specific to certain promotions and/or competitions are communicated within the description.

Netiquette for Product Reviews

We reserve the right to refuse publication of product reviews based on the following content:

  • Addresses or phone numbers,
  • Email addresses,
  • Blasphemy, swear words, rude or hurtful comments,
  • Links to other websites,
  • HTML-codes,
  • Comments about the items availability, price or alternative purchase possibilities,
  • Questions about an order,
  • Advertisements, solicitations or other commercial content,
  • Comments with insufficient grounds or questionable experience with the product,
  • Incoherent use of the English language

When you submit a review, you automatically consent to publication in other countries.