Accessibility Statement Vetsend.co.uk

At Vetsend, we believe it is important that our website is accessible to everyone. Whether you browse our products on a laptop, tablet or using assistive technology, we want you to enjoy a simple and pleasant shopping experience.

That’s why we actively work on improving the digital accessibility of Vetsend.co.uk. We aim to do so based on international accessibility standards, including the WCAG 2.1 (Web Content Accessibility Guidelines), level AA, and the European standard EN 301 549, in line with Directive (EU) 2019/882 (the European Accessibility Act).

Accessibility status

We continuously work to improve our website to ensure an optimal user experience for everyone. Some parts of the site are still in development or being adjusted step by step. Examples include:

• Improving the accessibility of interactive elements (such as sliders and forms);
• Optimising keyboard and screen reader navigation;
• Adding alternative text to all non-decorative images.

Future improvements

Accessibility is not a one-time project, but an ongoing process. Between 2025 and 2030, we will focus on:

• Full WCAG 2.1 AA compliance;
• Annual updates to this accessibility statement;
• Closer collaboration with user panels from diverse backgrounds.

We believe that an accessible webshop is not only a legal requirement but also contributes to a better and more personal experience for all our customers.

Feedback or questions?

Have you encountered an issue or have a question about the accessibility of our website? We’d love to hear from you. Your feedback helps us make Vetsend.co.uk better and more inclusive.

Please contact our customer service.

Last updated: 24 October 2025