Service & Support

You can reach our customer service team by telephone on workdays from 8am until 4pm for information regarding your order, payment or delivery. You can also contact our customer service team for more information about certain products, or if you wish to cancel or return (part of your) order.

To contact our customer service team by telephone (Monday through Friday), please call:

Vetsend Customer Services: +44 (0) 33 0818 0862

You can contact our veterinarian during workdays for elaborate product information, general advice or information about ailments. Please call our customer service team and they will transfer your call, or email our veterinarian at veterinarian@vetsend.co.uk.

Delivery during Bank Holidays

* Different delivery times apply around public holidays. No orders will be processed or delivered on these days.

Please bear in mind that unpredictable delivery delays may occur at the transport companies around the holidays due to busy times.