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Contact Us

Contact Vetsend

You can reach our customer service team by telephone on workdays from 8am until 4pm for information regarding your order, payment or delivery. You can also contact our customer service team for more information about certain products, or if you wish to cancel or return (part of your) order.

To contact our customer service team by telephone (Monday through Friday), please call:

Vetsend Customer Services: +44 (0) 33 0818 0862

Or send us a message using the online contact form. All messages are answered within one working day.

Veterinary Advice

You can contact our veterinarian during workdays for elaborate product information, general advice or information about ailments. Please call our customer service team and they will transfer your call, or email our veterinarian at

Bank Holidays

You can reach Vetsend on workdays year-round. However, Vetsend is closed for holidays on the following dates. For more information regarding the processing of your order on these dates, please take a look at our bank holiday delivery overview.

Bank Holiday Date
Pentecost Monday* 24-05-2021

*Please note: These dates are bank holidays in the Netherlands, during which our office and warehouse is closed.

Business Details


Onlinepets B.V.
Emmerblok 1
4751 XE Oud Gastel
The Netherlands

Registered in: the Netherlands
Registration Number: 50209981
VAT Number: GB 231 3058 50